How to Create an NTSA TIMS Account

You have to create an NTSA TIMS Account when dealing with issues concerning motor vehicles in Kenya. This is account is different from the eCitizen account.

What is NTSA?

“National Transport and Safety Authority Act (NTSA) is a statutory body established by the National Transport and Safety Authority Act (2012) to bring about sanity in our roads. To this end, NTSA brings together under one roof the functions of Motor Vehicle Registration, Transport Licensing, and Motor Vehicle Inspection, Road Safety, Driver Testing and some extent Traffic Law enhancement.” – NTSA

When to create a TIMS NTSA account

1. Buying and selling of motor vehicles
2. Booking inspection of motor vehicle
3. Applying for smart driving license
4. Performing a motor vehicle search
5. Applying for Vehicle Registration
6. Confirmation of Ownership Transfer
7. Accept Ownership
8. For Applying change of particulars
9. Applying for Duplicate Logbook
10. Applying for Reflective Number Plate
11. Confirmation of In-charge
12. Forced Transfer
13. Re-registration
14. Re-registration of Civilian to Civilian
15. For re-registration of Motor Vehicles
16. Confirmation of Re-registration
17. Accept Ownership For Re-registration

Step By Step Guide on How to Create a TIMS NTSA Account

1. Access NTSA’s TIMS website by typing https://tims.ntsa.go.ke. Alternatively, you can search for NTSA TIMS on your Google search and select the first search results.
2. Once the log in page opens, locate the register button at the bottom below the sign–in option. There is also an option available at the top of the page.
3. Click on the register button to proceed.
4. In the next window, decide what type of account you are creating.

The Following Accounts Can be Created on NTSA TIMS Portal.

• Individuals account for both Kenyans and non-Kenyans.
• Dealer account
• Agent
• Financial Institution
• Company and;
• Driving School account

How to Create an Individual’s TIMS Account

1. After the fourth step above, click on the individual link and enter your Identification document serial number. Note that this is not the ID number but the serial number located on the left-hand side of the document.

2. Click on the verify button. If successful, you will be taken to the next text box. If not successful you will get a message like “The person is not found. Please check the serial number.” This could mean you have typed the wrong serial number.

If you are sure you have typed the right serial number then the next possible reason could be that you have changed your ID. In such a case, you have no option but to visit the Huduma Centre or go to any NTSA offices.

They will simply check which serial number has been issued to your ID and list them down for you. Then you will have to try each one of them till the one that will succeed.

If you get the message “Error: This ID serial number has already been registered in the system.” It means you already have an account.

3. Enter the maiden name of your mother. Well, this is her middle name but if not successful, try the other names individually. That is one name at a time.

Spelling also matters, for instance, the name Veronica can be with an ‘H’ at the end or not depending on what was registered on the TIMS account.

Enter Your KRA Pin

1. If successful, the next stage is to enter your KRA Pin. If you get an error message “The PIN doesn’t exist,” it means you got your PIN recently. Visit any NTSA office with a copy of your pin to get help.

2. If your pin is okay the next stage is to fill the form that displays next. The most important thing here is to verify your phone number. Enter the phone number and click on the button for verifying. Your phone will be automatically subscribed to NTSA services. Do not worry, they do not charge.

3. Click on send authorization code. Check the verification code on your phone. Enter the code and click verify. Fill in the rest of the necessary details and submit the form.

4. After submitting you need to log into the NTSA’s portal. This time you will require your ID number and most importantly a first-time password sent to your mobile phone.

Enter the ID number, enter the password and click on get code, type the security code you will receive and then click on sign in.

All these security codes are for security purposes. This is to ensure no one can access your account without authorization.

How to Change NTSA TIMS Account Password

• After you create a TIMS NTSA account, change your initial password. To do this click on your name at the top. On the left of the window that appears click on modify password.
• Click on the option for ‘request for verification message’. Enter the code sent to your phone and click submit.
• Enter a new password for your account and make sure you do not forget your password.

How to Reset NTSA Password for Individual

It is easy to reset your NTSA Password in case you forgot. Follow these simple steps.

• Access the TIMS NTSA portal.
• Below the login boxes, click on forgot password.
• Enter your ID number and click submit. If you are a foreigner remember to select “Alien”.
• Check displayed phone number and make sure it is yours. If it is okay click on “get verification code”. If the registered number is not yours, check below what to do.
• Enter the code sent to your phone and click submit.
• In the next stage, enter and confirm your new password.

How to Change Your Phone Number On TIMS NTSA Portal

To change your phone number in the TIMS NTSA portal, you have to visit their offices. These are the requirements.

Requirements for Changing Individuals Phone Number on TIMS

• Present the original national identification card.
• Provide a copy of the original national identification card.
• The account owner must present him or herself in person.
• Original affidavit.

Requirements for Companies

1. Make a request for change of phone on the original Company Letter Head.
2. Original Certificate of Incorporation.
3. KRA PIN.
4. Original CR12.
5. Provide original affidavit, indicating the full name of the person, ID Number and KRA PIN, of the person authorized to transact on behalf of the company. A lawyer must authorize the letter.
6. Resolution of the meeting where the decision to change the phone number was made. Reason for the change of number must be indicated.
7. Copy of IDS of the Director(s).
8. Carry copies of ALL the above documents.

Requirements for Government Bodies

• Request for change of phone in writing using the institution’s Original Company Letter Head. The letter MUST be signed by the Accounting Officer/Head of Transport Section/ Head of Legal Section/ Head of Human Resource Section.
• KRA PIN.
• The original affidavit, indicating the full name of the person, ID Number and KRA PIN, who has been authorized to transact on behalf of the organization, and should be authorized by an active advocate.
• Copy of ID of the person authorized through the affidavit.
• Carry copies of ALL the above documents.