How to Replace Lost KCPE or KCSE Certificate

This is a quick guide on how to replace lost KCPE or KCSE Certificate. The Kenya National Examinations Council has various platforms for customer use in accessing services. One such platform or portal is the Query Management Information System (QMIS).

This is an electronic platform for online submission and processing of queries related to examination results such as Certification of Examination Results for candidates who lost their certificates, Confirmation of Examination Results and Equation of Foreign Qualifications.

Customers should use the credible address of Qmis via while seeking KNEC online services to avoid falling victim to cyber fraudsters purporting to offer KNEC services.

Customers should visit the KNEC website (www.knec.ac.ke) in order to access their portals and guidelines on how to apply for various services and products.

Other Queries Handled by The QMIS System Include: –

• Bio data amendments (name, photo, gender, year of birth, birth certificate number, citizenship, entry code.
• Direct Recoveries for KCPE/KCSE result slips, certificates and result printout.
• Results (marks) queries i.e. absenteeism, missing marks and payment queries.

How to Create a QMIS Account and Replace Lost KCPE or KCSE Certificate

1. You will require a computer or a mobile phone with internet access.

2. On your browser key in the following web address; https://qmis.knec.ac.ke to access the QMIS system.

3. Click on register button to create an account however if you already have an account, proceed to log in.

4. Fill in the following required information; Full Names, Mobile Number, Postal Address, Title or Designation, and a working Email Address. Click register button. This action sends a confirmation link to your email.

5. Open your email and check for an email from QMIS with your email and password that you will use for logging in.

6. Log into your account and click on lost certificates link.

7. Fill in all the required information and upload scanned copies of the requisite documents.

8. They then make a payment of the amount as prompted by the system. Payments are made by M-pesa. Upon successful processing of the query, KNEC, will notify you to collect your processed document(s).

During the time of collection, you must avail original copies of the documents you attached during the application process.

Required Documents When Replacing Lost KCPE or KCSE Certificate

• Copy of Certificate or Result Slip.
• Police abstract showing report of the loss of the certificate.
• Copy of Identification Document or Passport or Birth certificate for minors under the age of 18 with a copy of the Identification Card of at least one parent or guardian.
• A confirmation from the registrar of persons on the identity of the applicant. (Submitted at the point of application).
• One colored passport photo.
• Your index number and the year you sat for the said exam.
• A sworn affidavit.