With an Ecitizen Account, you are able to apply for Government to Citizen (G2C) services and pay for those services via mobile money, Debit Cards, and eCitizen agents. This is one of the ways Kenyan citizens and foreigners can access government services with ease and within no time. You can access various services from the portal.
Why Use eCitizen Services?
- You will create a single sign-in account – One account is all you need, a single username and password that gets you into everything government.
- It is convenient – this is because you will pay using mobile money, Debit Cards, and online banking from local banks.
- Notifications – you will get email and SMS notifications every time your application has progressed to another stage or has been fully processed.
- Online-based services – most applications are online-based whereby you fill an online application form. For some applications, once your document has been prepared, you will receive it in PDF format from wherever you are ready for printing.
- Most government offices require online applications.
Which Account Should I Create?
Before you create your eCitizen account, you should know the account type to create. The four accounts available are:
- Kenyan Citizen – This account is for Kenyan citizens only. You will need your National ID number and your first name to register.
- Residents – This account is for foreigners residing in Kenya. You will need your alien identification number and your first name to register.
- Refugees – This is for foreign nationals in Kenya as refugees.
- Diplomats – For diplomats in Kenya.
- Foreigner – For visitors in Kenya.
Creating a Kenyan eCitizen Account
eCitizen account can only be created for Kenyan citizens with national ID. Click on Create an account under the Kenyan Citizen option. This process will take you through two steps;
- Creating the account using a computer or any smart device.
- Verifying your phone number and email.
Procedure for Creating an eCitizen Account
On your browser, access the eCitizen Portal. Locate the option register on the right-hand side and click on it. Select the account type. Enter your national identification number, first name and year of birth in the provided fields then click on validate. If the details are correct, the next screen opens with some of your pre-recorded data.
Provide the following details, Email Address, Confirm Email Address, Mobile Number, Password, and Confirm Password. Accept the terms and conditions and click on continue. A phone verification code will be sent to your registered email and mobile phone. It is important to use your phone number as opposed to someone else’s. Enter the code and click on continue. A login window appears where you enter your ID number and the password you created. Log in and select the agency you want to seek services from.
The Ecitizen Account Dashboard
The main eCitizen page or dashboard opens where various government services are being offered. These are the various services you can access:
National Transport and Safety Authority
This includes applying for a provisional driving license; booking a driving test, getting a driving license, renewing the driving license, paying fees and tracking your application.
Office of the Attorney General and Department of Justice
Includes getting married or entering a civil partnership in Kenya, business Name search, and Registration.
Department of Immigration Services
This includes the application for a passport, application for a Kenyan visa and application for a work permit.
Directorate of Criminal Investigations
Apply and pay for your Police Clearance Certificate (certificate of good conduct).
Ministry of Lands and Physical Planning
Includes searching for a Title deed, land rent clearance demand notice, and payments.
Civil Registration Department
Apply and pay for Birth and Death Certificates online.
County Government of Mombasa
Apply for County of Mombasa eServices
County Government of Nyeri
Apply and pay for your Single Business Permit
County Government of Kisumu
Apply and pay for your Trade License
Kisumu e-Construction Permit
Apply and pay for the county government of Kisumu e-Construction permit