How to Apply for KENHA Exemption Permit

You can apply for KENHA exemption permit online. Most exemption permits are available from Kenya National Highways Authority (KeNHA) website. These are for all applicants of exemption permits. For instance Transporters, Truckers Association of Kenya, Transport SACCOs and all other parties related to the Self-Regulation Mechanism and Transportation of Special categories of Vehicle Loads, including Abnormal Loads.

The system integrates online application, approval and payment con­firmation process. This has greatly enhanced efficiency in the processing of the permits. It is a simple process just like the renewal of a driving license.

KENHA Exemption Permit Application Online

The application process is as follows;

1. Application and uploading of necessary documents is done online.
2. Veri­fication and approval of the uploaded data is executed, after which you receive a payment advice slip (charge sheet).
3. Proceed to make payment at the nearest regional office or through a bank.
4. Upload the receipt on the portal. KeNHA accountant confirms the payment and the permit is issued on the Portal.
5. Print out the permit.

Valid Copies Required to Apply for KENHA Exemption Permit

1. The vehicle logbook.
2. Motor vehicle inspection report.
3. The vehicle insurance certi­ficate.
4. Photos of the vehicle from the front and side views, and the load thereof for abnormal loads.

To Apply for KENHA Exemption Permit

1. Visit KeNHA website.
2. Go to Home > Online Services > click on PERMITS PORTAL.
3. Register as a new member or log in using an existing account and note your password.
4. After successful registration, login using your email as username and password created during registration.
5. From the dashboard after logging in, select Exemption Permits.
6. Click on ‘New’.
7. Key in the details of the vehicle and click ‘Next’. Ensure all the details are correct before proceeding to the next tab.
8. Key in the details of the load/cargo and click ‘Save’. Note that for route indicate as many major roads/towns you might follow. For instance NAIROBI-NAKURU-ELDORET-KISUMU-EMBU-MERU-THIKA-MURANGA-NYERI-MACHAKOS-KITUI-MOMBASA RD-GILGIL-NYAHURURU-GARISSA.

Uploading Attachments When Applying for Exemption Permit

• Click on Attachments. Attach clear and valid copies of the required documents. This is by browsing all the required documents depending on the nature of your applications. Click attach button once and wait for the system to upload. Once successfully attached click submit.  Your application will move to applied and the application status reads “Applied”
• Follow up the status of your application through your account on the portal by checking the ‘Applied’, ‘Verified’, ‘Approved’, ‘Paid Pending Confirmation’ and ‘Permits’ columns on the Exemption Permits dashboard. Remember this can take several days.
• In case your application is rejected, click on view button and scroll down to comments to see the reason and action to take.
• After the application has been approved, you will get the payment advice slip (charge sheet). Use it to make payment at the nearest KeNHA Regional office by Bankers cheque. It is addressed to Kenya National Highways Authority or by deposit slip to the KeNHA Regional Account. The charge sheet is found on the approved section.
• After you receive the payment receipt, scan and upload it at the portal on the application. This is by selecting VIEW on the application, Click Payments > New > enter payments details and put amount. Do not use commas e.g. 5000 and not 5,000 then post and wait for confirmation.
• Upon payment confirmation, you can access your permit under Permits Tab.  Ensure your permit fits on one page and QR Code is displayed when printing.

Other Applications You Can Apply For

• Directional signage
• Access road
• Utility lines such as common communication lines, power lines, sewer lines, and water lines.

How to Edit Your KENHA Profile Details

• Click on customer link on the left-hand side.
• Then click on the edit button near the ‘customer type’ column.
• Change the necessary information you wish and click save. Greyed areas are not editable.

How to Reset Forgotten KENHA Portal Password

• Access the KENHA website
• Go to Home > Online Services > click on PERMITS PORTAL.
• Click on the option ‘I forgot my password’.
• Enter the email you used for registration.
• Click on ‘Email Reset Link’.
• Open your email and locate the reset link sent from KENHA.
• Click on the link and set your new password.