To apply for Road Service License, you need to create an account first. This account is created on the RSL portal.
Requirements for Applying for the License
- The motor vehicle must have undergone inspection and passed
- The driver must have a valid PSV badge
- You must have an RSL Account
The Procedure of Applying for Road Service License – RSL Online
- Access the NTSA RSL portal.
- If it is your first time, click on register.
- Type your first name and ID number and click on the search button.
- Your other names will be displayed. Enter your mobile number starting 254 and remember to omit the zero. Your mobile number will be your user name and your ID number the password.
- Click on create to complete the account creation.
- Proceed to log in to the RSL portal.
Setting Your Company Pin
The first step is to make sure you set your company pin. Click on the set pin option on the left-hand side. Input your Company’s KRA pin and submit.
Attaching Your Vehicle on the Portal
The next step is to attach a vehicle that you are applying for a license for. Click on the attach vehicle option. Enter the vehicle registration number or chassis number and click on the search button. If the vehicle is found, indicate the sitting capacity. Click on submit.
Applying for the Road License
- Click on my vehicles on the left hand side.
- A list of your vehicles will be displayed.
- On the one you are applying for, click on apply RSL.
- Fill in all the areas with an asterisk.
- Click next and proceed to make payment.
- After your payment is successful, submit the form.
What to do After Submitting the Application
After submitting your Road License application, the next stage is to keep on checking the progress. On the right-hand side, you will be able to see the progress of your application.
In case your application is rejected, click on edit RSL to see the reason why it was rejected. Make requested amendments and submit.
Once the RSL License is issued, you print it online. You can use available apps to verify your license.
How does one correct an application that was applied using the wrong category? For example, applied under “Tours” instead of “Institution”?
Hello Lyn, it is not possible to change such option from the users end once the process is complete. The only possible way now is to contact the NTSA office either via phone or a physical visit. Hope this helps.
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