How to Book a Huduma Center Appointment

Book your Huduma Center appointment online by following this quick procedure. Huduma Centers were introduced as a one stop shop offering almost all government services under one roof.

Huduma Kenya Programme is a Government of Kenya initiative whose aim is to turn around public service delivery. This is by providing efficient and accessible Government services at the convenience of citizens through various integrated service delivery platforms.

The Ministry of Public Service Youth and Gender Affairs implemented the programme through the Huduma Kenya Secretariat.

You must book a Huduma Center appointment to access any of the services being offered.

How to Create Huduma Center Appointment Account for a Kenyan

1. Access the Huduma Appointment site.
2. If you do not have an account click on register else enter your ID number and password to login.
3. For registration, enter national ID number, First Name, New Password, Phone Number, and email address which is optional.
4. Click on the register button. At this point, your account will be created. If you get a message “Registration failed. Account exists”, just know you are already registered. Use the log in option.
5. After successful registration, the login window appears. Use your ID number and the password you have created to login. A code is sent the phone number you used to register.
6. If there is a delay in receiving the code, you can contact Huduma Center customer care using 0206 900 020 and request for the activation code.
7. Enter the activation code and click on login.
8. On the right hand side panel, select the Huduma Center you wish to visit, service you want, date, time, and your county of residence.
9. Save your appointment. A message that you will show at the entrance will be sent to your registered phone.
10. If you wish to view your appointments, click on my appointments button. The appointments you have ever booked will be displayed.

How to Create Huduma Center Appointment Account for a Foreigner, Foreign Resident, Passport Holder, and Underage Kenyan

1. Access the Huduma Appointment site.
2. Click on register.
3. On the right hand side of the new window, click on ‘Non National ID Card Holder’ option.
4. Select your category and proceed with registration as above.

How to Reset Your Huduma Appointment Password

It is easy to reset your forgotten Huduma password.

1. Access the Huduma Appointment portal
2. Click on forgot password option.
3. Enter your national ID number and a new password. Click on the reset password option. A code will be sent to your registered mobile number.

Services Offered at Huduma Centers

There are many important services that are offered at Huduma Centers across the country. Just book your Huduma Center appointment and visit any of them. Here is a list of these Huduma centers.

• Access to Government Procurement Opportunities (AGPO) certificate
• Application and collection of duplicate ID card
• CRB clearance certificate
• Birth certificate application
• Birth certificate collection
• Boma Yangu – Affordable Housing Services
• EACC clearance
• Gender and Affirmative Action Funds
• Police abstract
• Kenya Power services
• Kenya Revenue Authority (KRA) services
• NTSA Services
• KUCCPS – University and College Placement
• Labour-related services
• National Construction Authority (NCA) services
• National Hospital Insurance Fund (NHIF) services
• The National Social Security Fund (NSSF) services
• Cyber – Online Services

A List of Huduma Centers in Kenya

Here is a list of Huduma Centers across the country where you can seek government services.

No	County	Location
1	Baringo	County Commissioner Office, Kabarnet Town
2	Bomet	County Commissioner Office, Bomet town
3	Bungoma	Post Office, Moi Avenue Road, Bungoma Town
4	Busia	Post Office, Opposite Government Offices
5	Elgeyo Marakwet	Iten Town
6	Embu	Post Office, Next to County Commissioner’s Office, Meru-Nairobi Highway, Embu Town
7	Garissa	County Commissioner Office,Garissa Town
8	HomaBay	County Commissioner Office, Next to County Assembly
9	Isiolo	Post Office, Hospital Road, Off Isiolo-Marsabit Highway
10	Kajiado	Kajiado West, Kisamis town along Ngong-Magadi Road
11	Kajiado	Post Office, Nairobi-Namanga Highway
12	Kakamega	Post Office, Kakamega-Kisumu Highway
13	Kericho	Ardhi House, Temple Street, Kericho Town
14	Kiambu	Assistant County Commissioner Office (DO),Opposite Thika Stadium, Thika Town
15	Kilifi	County Commisioner Office, Kilifi Town
16	Kirinyaga	County Commissioner, Kerugoya Town
17	Kisii	Post Office, Kisii-Migori Road, Kisii Town
18	Kisumu	Former PC Office, Prosperity House, Next to Central Bank
19	Kitui	Post Office, Opposite Catholic Church, Kitui Town
20	Kwale	Kwale-Kinango Road, Opposite National Police Service
21	Laikipia	County Commissioner Office, Nanyuki Town
22	Lamu	Old Jetty, Next to County Commissioner Office, Kenyatta Road
23	Machakos	Post Office, Opposite Cathedral Church,Machakos
24	Makueni	Post Office, Next to County Commissioner Office,Wote
25	Mandera	Mandera Central
26	Marsabit	Post Office, Post Office Road, Marsabit Town
27	Meru	Post Office, Opposite County Commissioner Office, Meru-Makutano Highway, Meru Town
28	Migori	County Commissioners Office, Migori Town
29	Mombasa	General Post Office, Opposite Safaricom Customer Care, Digo Road, Mombasa
30	Murang’a	County Commissioners Office, Murang’a Town
31	Nairobi	Huduma GPO: Teleposta Building, Kenyatta Avenue
32	Nairobi	Huduma City Square: Haile Selassie, Next to Technical University of Kenya
33	Nairobi	Huduma Eastleigh: Eastleigh Eleventh Street
34	Nairobi	Huduma Kibra: County Commissioner”s Office, Kibera Drive
35	Nairobi	Huduma Makadara: City County Offices- Eastlands Revenue Building, Off Jogoo Road, Next to DC Makadara
36	Nakuru	General Post Office, Next to Merica Hotel, Kenyatta Avenue
37	Nandi	Post Office, Kapsabet Town
38	Narok	Post Office, Olerorat House,Narok Town, Narok-Nairobi Highway
39	Nyamira	Post Office, Konate-Nyamira Road
40	Nyandarua	County Commissioner’s Office, Olkalau Township
41	Nyeri	Former Provincial Commissioner’s Office, Nyeri Town
42	Samburu	General Post Office, Maralal
43	Siaya	Post Office, Kisumu-Busia Highway. Opposite KCB
44	Taita Taveta	CDF Office, Wundanyi
45	Tana River	County Commissioners Office, Hola Town
46	Tharaka Nithi	County Commissioner Office, Chuka Town
47	Trans Nzoia	Kitale Post Office, Mak-Asembo Road
48	Turkana	County Commissioner’s Office, Lodwar
49	Uasin Gishu	Post Office, Eldoret-Kitale Road, Eldoret Town
50	Vihiga	County Commisioners Office, Vihiga town
51	Wajir	County Commissioner’s Office, Next to County Assembly, Wajir
52	West Pokot	Makutano Town near Kapenguria

Final Word on How to Book a Huduma Center Appointment

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