This is how you create a TIMS account using the new TIMS VIRL portal. The National Transport and Safety Authority recently launched a revamped portal. This was done to improve the services offered.
The new portal was created to reduce congestions to provide better services to a larger number of people.
The Integrated Country Engine portal is accessible from both mobile devices (smartphones) and a personal computer.
The New NTSA TIMS account will help manage the following services:
- Vehicle Registration (New Registration and Reregistration).
- Motor Vehicle Ownership Transfer.
- Vehicle Inspection (Booking and Payment).
- Vehicles Records Management.
To access the portal, one must have an account. The following are the categories of users who can register on the TIMS VIRL portal:
- Individual
- Dealer
- Financial Institution
- Company
- Driving School
Note on Driving Licenses
Application and renewal of smart driving licenses process is still being done on the old TIMS NTSA account. Thus you will still need your old account to apply for a smart driving license or renew it.
How to Register an Individual Account on the New TIMS VIRL Portal
This registration option is for individuals who are registering for the first time. In other words, individuals who were not registered in the previous TIMS Portal. If you had previously created an account on the TIMS NTSA Portal, skip this step.
1. Access the TIMS VIRL website. Once it opens, on the right-hand side, make sure you see the username, password and security code option. If the security code option is missing, press F5 to refresh your page until the three buttons appear.
2. Click on the register account option.
3. Select the registration type that you wish to register for.
4. For an individual account the option is either Kenyan citizen or Alien (Foreign Resident). Click next after selecting the individual type.
5. Enter your ID serial number
Enter your ID serial number and click on the search button. This will enable the system to retrieve your data already captured by the government. If your ID serial number is not found, visit or call any Huduma Center or NTSA offices. This happens when you have changed your ID or it is a very new one.
6. If your serial is found, proceed to enter your mother’s maiden name. Click on the search button. Note that you should only enter one name. If the maiden name is not found in the system, try the other names, but again one at a time. The spelling of the name matters a lot.
7. Enter your KRA pin and click search. In case you forgot your pin, check this article on how to retrieve your forgotten KRA Pin.
8. Once your pin is confirmed the next page opens. Fill in all the required information such as a physical address, email, phone number among others. The email phone numbers are verified. This is by entering a code that will be sent to both of them, but one at a time.
9. After submission of your details wait for a message that will be sent to your registered phone. It contains your username which is mostly the ID and password. Use these details to log in. Enter the username and password and click get code. Enter the code you will receive on your mobile and proceed to log in.
What If Have an Account on the Old TIMS NTSA Portal?
If you have an account on the old TIMS NTSA portal, you do not have to create an account. All your details and vehicles if any have been migrated to the new system.
To access the new TIMS VIRL system, all you need is to use the option of forgot password. Under the username option, enter your ID number and proceed.
Some information relating to your account will be displayed. This is information is only some part of your phone number.
If the number is yours and accessible at the moment, click on send code option. A verification code will be sent to your cell phone.
After entering the one time code, the system will request you to change your password. Change your password and proceed to login into your account.
Thank you for sharing. This post has helped me to reset my tims account password.
Thanks, Peter for reading and commenting. I am happy you managed to reset your Tims Virl password.
Hae am David from olkalou I applied for a tims account logo in Google but it was in abble can you please assist me with a registration form on my pdf
Hey David, thanks for reading and reaching out. I have contacted you so that I can help you on your issue.
Hi. I am unable to login. The error message i am getting is ‘user does not have any roles specified. Please contact your administrator’.
Hello Shamerics. I do not know why you are experiencing an error while logging in. The best thing you can do at the moment is to try and reset your password. In this way, you will be sure you are using the correct password for your account.
hi, is it a must i create a new account and i have the old TIMs account?
Hey Lydiah. With old Tims account, you do not have to create a new account for the TIMs VIRL. Access the new TIMS VIRL portal and click on forgot password option.
Provide your ID number and follow the simple steps. New login credentials will be sent to the phone you used to register with the old TIMS Account. Hope this will help you. Thanks.
I am trying to log in the new tims but I can’t. It’s only giving me a blank space.
Hey Mary, the new TIM VIRL system is easy to work with. I wish you can read through this post slowly and go stage by stage. You will be able to log in without difficulties. On the issue of getting a black space, I would wish to know if you are using a computer or a smartphone. I would strongly suggest you use a laptop or a desktop pc.
I am experiencing the same error with Tims Virl but the old Tims is login in. This is for a company. Kindly advise on the way forward.
Hey Grace. The best way to access the new Tims Virl account for the first time is to use the forgot password option. This is, however, for people who have the old Tims account. This will enable you to be sent a new password which you will use to log in. I hope this helps.
Hi Patrick i opened the new Tims account and I have been waiting for my password for the whole day as from 11am and now its 11:30pm, what should I do to get the password ASAP!
Hey Joseph, thanks for reading and commenting. Well sorry for the issue of waiting for the password but I have seen in some instances the password delaying for sometime. It is usually a problem with the TIMS system. As long as you entered the correct phone number, you will get the code. However if delays do contact the NTSA offices.
Hello.cant find old vehicle booking on the new system
Hello Komora, Inspection booking is available on the new TIMS Virl system. Make sure you create an account for the same following the above process.
hello, cant find the vehicle inspection report on the new portal. Please help
Hello purity, you can find the inspection report only on the TIMs account you used. So if you used the old TIMs account, that is the one you should log into. However, if it is a new inspection you want, use the new TIMS VIRL portal for the same. You will find the inspection option on the left-hand side labelled Inspection. Thanks and hopping this will help you.
Hey, I have reset my password hoping to get to the new virl, ntsa and apart from the DL section I cannot see vehicle details yet I have a car. Whats happening
Hello Keller, you are using the DL-only portal. In order to see your vehicle, you must switch to TIMS VIRL. https://timsvirl.ntsa.go.ke/#!/login
Hi Patrick,
What is the format for entering the Certificate of Incorporation when registering for a company on tims? I really struggled entering the PIN only to try without the first letter P. I am totally stuck with the Company No. New company numbers start with the letters CPR/YYYY/NUMBER. Please help
Hey steve, you should entered the KRA pin in full then click the search button. For the CPR enter the number as it appears on your incorporation certificate. Then click on the search button. Hope this helps.
Hi Patrick. I have created an account in Tims virl for our company some weeks ago and to my disappointment, when I try to log in it always tells me the account is disabled. I don’t know what to do since the company is in urgent need of this account services.
Hey Stanley. In your situation, the best thing is to contact Tims for help. You can also visit their office if they do not reply your calls.
Hey David, TIMs registration is done online. You cannot fill a pdf document online. Keep trying because sometimes the system is down.
Hi Patrick, i can’t access my TIMS account . It gives me an error of ‘Your user requires a mobile number to be able to change the password. what is the problem?
I can’t access the timsvirl, am getting the below message,
“Welcome to nginx!
If you see this page, the nginx web server is successfully installed and working. Further configuration is required.
For online documentation and support please refer to nginx.org.
Commercial support is available at nginx.com.
Thank you for using nginx.”
Hello Francis, I wonder if you are using the right URL to access the website. Check the link I have provided above on point one of How to Register an Individual Account on the New TIMS VIRL Portal.
Hi! I have the old tims account yet i cant use the forgot password option on timsvirl site because the option is frozen. What is the problem?
Hello Charles, follow this procedure. Enter your user name, mostly the ID no. Enter any password and click on get code option. A code will be sent to your phone. Enter the code correctly and the forgot password will be activated.
hi, my tims account tell me that my account is deactivated what
should i do
Hey Steve. For deactivated account, the best thing is to contact NTSA either by paying them a visit or through the various social media channels including making a call.
Hello Sir.
How can I apply PSV plz
Hello Benjamin, bad of me. I have no post indicating how to apply for PSV badge. But you can follow this and it will help you. https://infomania.co.ke/transport/psv-badge-application/
Hi Patrick, I am trying to access my driving results and apply for my driving license in the new Tims account but can’t seem to find the option. How do I go about it?
Hey Winnie, you are using the wrong portal. Switch to ecitizen portal to access everything about driving license.
If you want to access your driving license details, you can do so through the eCitizen portal. Here’s how:
Visit the eCitizen portal: Go to the official eCitizen website at https://www.ecitizen.go.ke/.
Log in to your eCitizen account: If you already have an eCitizen account, log in using your username and password. If you don’t have an account, you’ll need to create one by registering on the platform.
Navigate to the National Transport and Safety Authority (NTSA) section: Once logged in, look for the NTSA section or the “Driving License” option on the eCitizen portal. This section should provide access to various NTSA services.
Access your driving license details: Within the NTSA section, you should be able to access your driving license details by selecting the appropriate option or link. You may need to enter your driving license number or other relevant information to retrieve the details.
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